support.jagcom.netSupport: Jaguar Communications Support

Welcome to our support site. There are many articles on this page that may help you to answer a question or resolve an issue however if your require further assistance, our technical support representatives are ready to help 24 hours a day every day. Contact us at: support@jagcom.net or 507-214-1000 Emergency dispatch and repair available 24 hours a day, 7 days a week for qualifying services. Service Bulletins * Jaguar Communications occasionally performs maintenance on our network during the hours of 12am to 6am. This is our accepted maintenance window and you may not be notified in advance of all scheduled or emergency maintenance. Thank you. An outage that may have affected your telephone services has been resolved. You may dial *73 from your line to disable any call forwarding that may be in place. Thank you. //We are currently experiencing an outage that may be affecting your internet services. Technicians are working to restore service as quickly as possible. Thank you. //An outage that may have affected your internet service has been resolved. You may need to unplug you router or Gigacenter from power and then plug it back in to restore access. Thank you. //Spring Sun Outages Twice each year, the sun is positioned directly in line with the antennas used to receive much of our TV programming. This positioning causes programming interruptions as the energy from the sun overpowers the signals transmitted by the satellites. Spring sun outages will begin as early as Sunday, March 1st, and will occur daily for several days through Sunday, March 8. The length of the signal interruptions will begin at a minute or less and lengthen to as long as 15 minutes at the peak of the interruptions. The interruption periods will be between the hours of 11:30 AM and 5 PM. Times will vary with the satellite being affected. //Fall Sun Outages Twice each year, the sun is positioned directly in line with the antennas used to receive much of our TV programming. This positioning causes programming interruptions as the energy from the sun overpowers the signals transmitted by the satellites. Fall sun outages will begin around Saturday, October 3, and last until around Tuesday, October 13. The length of the signal interruptions will begin at a minute or less and lengthen to as long as 15 minutes at the peak of the interruptions. The interruption periods will be between the hours of 11:00 AM and 5 PM. Times will vary with the satellite being affected. Thank you. //Internet/Email Test Your Internet Speed Wireless Device Tips Webmail Instructions Configure E-mail on iPhone, iPad or iPod Configure E-mail on Android Configure E-mail on Computer Click on an image below to get instructions for your DSL modem Smart RG 360n Zhone 6511A1 Zhone 1511A1 Click on an image below to get instructions for a router you may have purchased from Jaguar D-Link DIR-842 Asus RT-AC68U Asus RT-AC1200GE *Routers Purchased from Jaguar Communications are the property of the customer. Jaguar Communications only provides support for the basic configuration of the router for use on our services for internet access and basic wireless configuration. Advanced settings and further support would be supplied by the manufacturer. TV Click on your Remote for more information Watch the Jaguar TV Experience Tutorial Videos TV Users Guide TV Troubleshooting Guide and FAQs Channel Information Guides TV Everywhere Information Learn more about Restart TV Watch the Restart TV video My TV Web Portal Instructions Log Into My TV Web Portal Set Top Box Messages * Jaguar Communications strives to deliver you the best quality TV service whenever possible, here are some things to know. While TV services are delivered to your premise using fiber optics and we use every effort to ensure the quality of this service, broadcasters supply the channels to our network using both satellite and over the air methods. This means that there may be occasions where the overall quality of a TV broadcast may be affected by atmospheric conditions or there may be an issue with the broadcaster of the station that is beyond our control. Whenever possible we will install our set top boxes using existing coaxial cable or Ethernet infrastructure or we will install new or additional outlets using these wiring methods. For distribution within your home or business, a hardwired connection will always be the best option. When a wireless solution is used to deliver TV services to a specific room(s) or TV sets, this delivery method can be susceptible to unwanted interference that can cause quality degradation and is considered a best effort method for TV to those locations. You may encounter a noted difference in the overall quality and experience when using the wireless option. Voice Telephone Feature Codes Caller ID Spoofing Telephone Access Voicemail Instructions Online Access Voicemail Instructions Log Into Voice Mail Server Gigacenter and 804 Mesh Benefits of using the Jaguar Gigacenter and 804 Mesh - No need to purchase equipment. Jaguar owns and maintains this device and if there is ever an issue with it or it fails, we replace it at no charge. - No need for firmware or software updates by the customer as we will handle those automatically. - We can help you determine the best WiFi coverage for devices in your home. - We can supply reliable and fast internet access throughout the home and add 804 Mesh units to extend the carrier class WiFi in the home. More Information Introducing the Gigacenter and 804 Mesh 804 Mesh Setup 804 Mesh Video Hosted PBX HPBX User Web Portal HPBX Admin Web Portal Polycom VVX 410 Users Guide Polycom VVX D60 Users Guide CommPortal Admin Tutorial CommPortal User...